Introduction

Octave is looking for a full-time Customer Experience Marketing Manager to join our EMEA regional marketing team. Our customers are our lifeblood, and this versatile role will be responsible for partnering with new Octave public safety customers to ensure engagement and connectivity to the organization from the moment agencies purchase the implementation lifecycle and beyond. This individual will be responsible for enhancing customer marketing programs through 1:1 Account-based Marketing from order to go-live, utilizing best-in-class digital marketing capabilities and events, ultimately fostering customer advocacy at project end.

Responsibilities

· Strong on-time project management

· Hands-on customer event planning, management and execution

· Writing and designing digital assets (emails, forms, landing pages, etc.)

· Develop communication cadence across multiple teams and stakeholders internally and with customer accounts by account persona (using multiple media, including direct mail)

· Important to have a creative mind with the ability to customize graphic design for presentations, web, social, banners, etc.

· Develop a customer advocacy program at the project delivery for speaking engagements, case studies, reference materials and market-facing PR and video projects

· Qualitative and quantitative data capture for project health reviews (KPIs)

Experience / Skills

· At least five (5) years’ experience in marketing and communications

· Customer service and customer success with intentionality

· Highly organized and efficient with proven project management skills - you may need to manage up to 25 concurrent projects

· Strong written and verbal communication skills

· Event planning, management and execution (NOTE: Must be able to lift and move 10 kg at a time physically. Candidates must be able and willing to set up event spaces, transport boxes and ship items.)

· Pardot, Salesforce and Adobe Creative Suite knowledge and experience (or similar tools)

· Ability to work well with cross-functional teams, both internal and external

· Must be willing to travel up to 20%

#LI-AW1

Desirable skills

· Background in public safety software sales or public safety marketing is preferred

· Fluent in English and German, proficiency in Spanish would be a strong plus.

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle — Design, Build, Operate and Protect — where performance, safety, and reliability are non-negotiable and failure is not an option. 

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most. 

Octave has approximately 7,200 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn. 

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.