You will...

• Take ownership of logged customer issues and ensure that a solution is delivered.
• Troubleshoot system, desktop/laptop and mobile problems, researching, diagnosing and solving hardware and software incidents.
• Respond to logged support calls within service level targets and timely escalating of unresolved issues to appropriate internal teams.
• Build new or replacement laptops/desktops for employees.
• Provide end-user support for a wide range of IT related problems/concerns.
• Windows Server and Network Administration including system backup.
• Document technical knowledge in procedures, forms, etc.
• Be involved in special projects as required.

You will have...

• Experience working in a similar position, preferably in a service desk environment.
• Experience with Windows Administration and Networking.
• ITIL tool experience for processing incidents and service requests.
• Knowledge of Windows based computing – desktop and server operating systems, basic IP networking, Microsoft productivity applications (Office 365 etc.) and typical IT peripheral devices such as printers, scanners, copiers etc.
• Understanding of Microsoft Active Directory, AAD and maintenance of user and computer objects and access rights.
• Understanding of cybersecurity concepts and data security principles.
• Understanding of Cloud Technology (Azure) is an advantage.
• Experience in PowerShell and/or SharePoint is an advantage.

Education / Qualifications

• Bachelor’s degree in information technology or Computer Science is an advantage.
• Excellent organizational skills with the proven ability to multitask in a busy environment.
• Attention to detail, accuracy and deadlines.
• Commitment to customer satisfaction, Self-improvement and initiative to improve systems and processes.
• Strong team player who exercises initiative and independent judgement.
• Excellent German and English communication skills (oral and written), other European languages are a preference.
• Exceptional communication skills both written and verbal with a professional telephone / virtual meeting behavior.
• Willing and able to travel in Europe.

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. 

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.