About Role

We are seeking an experienced Support Engineer to provide technical software support for Octave customers. The role involves supporting the Octave Facets application, specifically the Smart Instrumentation (INTools) Interface, while collaborating closely with cross-functional teams including development and product support.

The ideal candidate should have strong domain expertise in instrumentation engineering along with hands-on experience in instrumentation design tools and plant engineering software.

Responsibilities

• Provide technical software support to Octave customers by addressing and resolving support cases in a timely manner.
• Analyze, troubleshoot, and resolve issues related to the Octave Facets Smart Instrumentation (INTools) Interface.
• Collaborate with development, QA, and other support teams to investigate and resolve complex technical issues.
• Support implementation, integration, and usage of instrumentation software solutions.
• Document solutions, knowledge base articles, and troubleshooting steps for recurring issues.
• Ensure high customer satisfaction through effective communication and problem resolution.

Education / Qualifications

• 3+ years of experience in Instrumentation Detail Engineering / Design Engineering.
• Hands-on experience with Smart Instrumentation (INTools), AVEVA Instrumentation, or similar instrumentation design tools.
• Experience in supporting, implementing, or working with Computer-Aided Plant Design (CAPD) / Engineering Software is strongly preferred.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Bachelor’s/Master’s degree (BE/B.Tech or ME/M.Tech) in Instrumentation Engineering or related field.
• Relevant industry experience in instrumentation engineering and software support.

Preferred Experience (Nice to Have)

• Experience in customer support or application support roles.
• Familiarity with plant engineering lifecycle and engineering workflows.
• Exposure to software integrations and data interfaces in engineering tools.

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. 

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.