Responsibilities

Octave seeking a personable and customer-focused IT Support Intern to deliver high-quality technical support to end users. This role requires a proactive problem-solver with a willingness to learn processes and systems that support a diverse IT environment. The ideal candidate will demonstrate professionalism, technical adaptation, and a commitment to service excellence.

• Provide Tier 1 support for end user issues, both onsite and via remote access tools.
• Respond to and resolve incidents and service requests logged in the IT Ticketing System in a timely and courteous manner.
• Escalate complex issues to appropriate technical teams while maintaining ownership and communication with the end user.
• Maintain accurate case documentation and provide regular status updates to users and management.
• Work with manager regarding assigned projects or initiatives.
• Adhere to standard operating procedures and IT support documentation as applicable.
• Participate in team building efforts and contribute to knowledge base in collaboration with team members and supervisor.

Education / Qualifications

• Current enrollment in an accredited college, university, or approved educational institution.
• Field of study in enrollment must be Information Technology, Management Information Systems, or a related field.
• Basic knowledge of computer systems, operating systems, software applications, and networking fundamentals are preferred.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong interpersonal skills and a customer-first mindset.
• Analytical thinking and effective problem-solving capabilities.

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About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. 

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.