Responsibilities
The focus of this position will be to provide technical product support for Octave’s Public Safety market which includes call taking, dispatching, situational awareness, records management, analytics, and mobile solutions. Candidate will be a member of a team that is responsible for providing technical product assistance to our customer support and services teams globally.
• Apply basic principles, theories, and concepts to achieve resolution of complex technical product issues in a timely manner while adapting to ever-changing priorities
• Apply troubleshooting skills to analyze problems, research issues, and perform high-level debugging
• Interface directly with Octave customer support and services teams globally to assist in resolution of technical product issues
• Interface directly with end-customers to resolve technical product issues
• Interface directly with software development and product management to address issues requiring product code changes
• Travel to customer sites required (less than 25%)
Education / Qualifications
• Bachelor’s degree in Computer Science, CIS, or related field
• Prior customer support experience a plus
• Public safety domain experience preferred
• Microsoft SQL Server and/or Oracle database experience a plus
• Hardware and/or networking troubleshooting experience a plus
• Strong analytical skills to effectively troubleshoot and analyze complex technical issues
• Excellent verbal and written communications skills
• Self-starter with ability to work independently
• Team player with ability to work collaboratively
#SIG2025 #LI-PB1 LI-Remote
About Octave
Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.
Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.
Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.
Why work for Octave?
All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.
Everyone is welcome
At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.