Why Choose This Role?
This is an excellent opportunity to build a career at the intersection of customer operations, contract renewals, and commercial sales support within a leading global software organisation. Working with customers and cross-functional teams across Sales, Finance, and Operations, you’ll gain valuable exposure to the full contract lifecycle as well as other commercial processes.
As part of a growing team, you'll take ownership of customer renewals, play an important role in customer retention, and help drive operational excellence across the business. Whether you're looking to deepen your commercial operations experience or take the next step in your career, this role offers strong opportunities to learn, grow, and make an impact.
Responsibilities
• Manage and track contract renewal opportunities throughout the renewal lifecycle.
• Work directly with customers to manage and negotiate contracts.
• Partner with Sales teams to monitor upcoming renewals, identify potential churn risks, and support customer retention efforts.
• Process contract bookings and maintain accurate contract records across Salesforce and ERP systems.
• Support warranty extensions, reinstatements, contract amendments.
• Maintain the accuracy of customer installed base and asset information.
• Assist with quote and order setup, including recurring services and multi-year agreements.
• Collaborate with Sales, Finance, and Order Management teams to resolve process and data issues.
• Ensure data integrity and compliance across customer, contract, and sales systems.
• Contribute to process improvements that enhance customer experience and operational efficiency.
What We're Looking For
- 2+ years of experience in contract administration, sales support, customer operations, order management, or a similar role.
- Strong attention to detail and a commitment to data accuracy.
- Excellent organizational and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with Salesforce, CRM, CPQ, ERP, or other business systems is an advantage.
- Strong problem-solving skills and a proactive mindset.
- Professional fluency in English.
- Experience supporting contract renewals, maintenance agreements, subscriptions, or recurring revenue contracts would be highly advantageous.
About Octave
Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.
Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.
Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.
Why work for Octave?
All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.
Everyone is welcome
At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.