Responsibilities

As Delivery Operations Manager

• Own operational outcomes for delivered systems, including transition to support and ongoing service performance
• Ensure solutions are implemented and operated in line with agreed delivery plans, operational standards, and architectural intent
• Act as the senior escalation point for complex operational, technical, and customer issues
• Maintain service stability while supporting ongoing delivery, change, and improvement activities
• Problem Management (Conducting PIR’s to drive and own RCA)
• Infrastructure capacity planning/ health check and monitoring
• Documentation, run book creations, knowledge database
• Provide leadership, line management and guidance to your operation team members
• Handle all people-related issues such as performance management, performance reviews and escalate to HR and/or the Senior Manager, Operations & Service Delivery as necessary
• Create a working environment and setting in which your team members feel enabled; enhance organisational and team success by understanding how people and relationships function cohesively in a work context
• Identify and understand employee capabilities alongside understanding current or anticipated gaps in knowledge or skill within your team 
• Offer support and guidance to your team members as required and assist your team at a technical level; commit to self and team development
• Effectively lead and endorse a continuous improvement focus and establish initiatives to improve the value of your function within the region
• Make sure your team is delivering services according to the agreed governance framework and processes
• Ensure fluency of communication across the service delivery teams to allow our teams with the necessary information to perform at their best 
• Cultivating a positive work environment and high-performance culture
• Identifying current and emerging opportunities to develop capabilities and services
• Be the escalation point to the team 
• Liaise with your manager, Technical Implementation Leads of DevOps and PMO to ensure the successful delivery of Octave’s solutions. 
• Ensure delivered systems are operationally stable, secure, and supportable
• Maintain high standards of service delivery, support performance, and operational readiness
• Own quality and security control effectiveness, including ISO 9001 and ISO 27001 obligations
• Provide strong leadership across support, internal IT, and operational control functions
• Identify and mitigate delivery, operational, and security risks early
• Resource allocation and time/task management of the team
• Provide support to the Project Manager Office (PMO) to track the schedule and execution of the program of work
• Manage day-to-day operational aspects of solution’s delivery
• Support PMs and Support team in managing customer escalation and other relevant issues and communications
• Ensure stakeholder buy-in and agreement for maximum efficiency in delivery
• Communicate pro-actively and transparently with the team and management regarding status on active projects
• Facilitate meetings to ensure progress on technical solutions
• Ensure the delivery and implementation of solutions according to the pre-determined plan

Education / Qualifications

• The specific certifications held may vary, but should include background experience with the below:
• Tertiary Level education in IT, Computer Science, Business Management or similar 
• Master of Business Administration is nice to have
• At least one technical certification, such as MCSE (Microsoft Certified Systems Expert) or equivalent
• At least one SAFe certification 
• At least one Security and/or Data Privacy certification
• ITIL (Information Technology Infrastructure Library) nice to have
• Microsoft Azure Fundamentals or AWS Cloud Practitioner or equivalent
• Strong Project Management background (Certification in PMP or Prince2 are nice to have)

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle — Design, Build, Operate and Protect — where performance, safety, and reliability are non-negotiable and failure is not an option. 

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most. 

Octave has approximately 7,200 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. 

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.