Job Overview

Octave is looking for a Contracts Renewal Administrator for the APAC region on a 6-month contract, based in Singapore or Malaysia. In this role, you will take ownership of order processing, contract renewals, upselling, and closing maintenance, SaaS, and license contracts for assigned accounts or regions, playing a key part in driving growth and strengthening customer relationships.

#LI-AC1 #LI-Hybrid

Responsibilities

• Facilitate efficient and accurate processing of orders.
• Manage all maintenance and renewal processes spanning maintenance renewals and related reporting, customer database management, generation of license keys and quick order processing.
• Provide information to customers that they need to renew their software agreement without delay.  
• Renewal of contracts.
• Keep accurate records for all Accounts within the Octave and CRM system.
• Maintain contracts registered.
• Distribution of all Octave software orders. Work directly with the customer to ensure their order is shipped to them without delay.
• Must meet sales objectives such as quota and productivity requirements.
• Maintain account team relationships and transfers leads as appropriate.

Education / Qualifications

• English - Business level (mainly email and conversation are welcome)
• Degree or Diploma in any discipline
• Ability to communicate orally and in writing
• Minimum 3 years of working experience.
• Willing to learn with strong administrative skills.
• Meticulous, able to engage with stakeholders, self-driven, team player.
• Proficient in Excel, pivot tables, VLOOKUP, and PowerPoint
• A dedicated and committed individual that can build good interpersonal relationships.

Skills and Abilities Essentials

• Excellent Administration skills – excellent written and verbal communication skills
• Ability to use well-developed communication and social skills to persuade and influence the views of potential clients.
• Ability to deal with clients at all levels, identify client needs and translate those needs into complete solutions for Octave products and services.
• Ability to adapt readily to changes in customer requirements.
• Builds rapport with customers on a regular basis and cultivates work-related personal relationships.

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle — Design, Build, Operate and Protect — where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most. Octave has approximately 7,200 employees in 45 countries. Learn more at  octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.