Responsibilities

Octave provides industry-leading incident management and computer aided despatch software to emergency services around the world. 

This role, as part of the UK Safety Support and Implementation team, will deliver support, software implementation and software configuration services to our public safety (and associated services) customers. 

Candidates will have customer facing experience, a logical and systematic approach to problem solving and great customer focus. Reporting to the Safety Practice Operations Manager, as well as providing support and implementation services, the job holder deliver a range of activities according to experience.

Duties and Responsibilities

Customer Support and Helpdesk:

• Providing first and second line support to customers, and performing proactive customer checks
• Managing escalations to senior colleagues, product centres or third parties
• Participation in a 24x7 support rota once requisite experience gained (additional standby payments apply)
• Performing and advising on SQL server database administration tasks, including resolving data integrity issues, and identifying performance improvements.

Implementation and configuration of software on internal and customer systems:

• Defining and delivering configuration changes
• Implementation of product releases and updates
• Act as Technical Lead for implementation projects / major implementation projects, drawing out customer requirements and leading the implementation team
• Liaising with the development team to ensure the correct specification and delivery of custom code,
• System configuration design and implementation using in-house tools.
• Solution documentation including low-level and high-level designs

Technical Pre-Sales and Bid support including:

• Preparation and delivery of presentations and demonstrations
• Contributing to and delivering technical bid responses, solution design and professional services estimates
• Preparing ‘proof of concepts’

#LI-MP #LI-Hybrid

Education / Qualifications

The job holder will have a strong technical and analytical aptitude, with a thorough practical knowledge of:

• Microsoft Operating systems (client and server) and networking technologies
• Virtualisation and cloud technologies (e.g. VMWare, Microsoft Azure)
• Databases and SQL (preferably Microsoft SQL Server)
• Scripting languages (e.g., PowerShell)

Highly Desirable Knowledge and Experience

• Experience of working in an application support position for a software vendor
• Knowledge of JSON, XML
• Knowledge of operating in a Microsoft Azure based environment.
• Experience with PowerBI or similar reporting tools

 
Key Attributes

• Excellent communication skills, written and verbal;.
• Logical approach to problem solving and defining workflows.
• Proven ability to work to deadlines and prioritise effectively.
• Flexibility - this role benefits from a wide variety of tasks and will reward those who embrace the alternative challenges presented to them.
• Willingness to, and enthusiasm for, mentoring junior colleagues.
• Full, preferably clean, driving licence.
• Candidates must be able to pass security vetting.

Education and Experience

• Minimum of a 2:1 degree in an IT related subject or equivalent relevant experience
• Candidates would usually have over five years relevant experience practical IT experience

We Offer You

• 25 days Company Holiday
• Hybrid Working
• Life cover 4x salary
• PHI Insurance
• Company pension
• Achievement and Service awards
• Free Parking

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. 

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.