Job Overview

Systems Support Engineer (Onsite)

Solve complex technical problems. Support mission-critical systems. Make a real impact.

At Octave, we're looking for a proactive and technically curious Systems Support Engineer to join our team supporting a critical operational environment in Wellington.

This is a hands-on role where you'll work directly with users, troubleshoot a wide variety of technical issues, and become a trusted onsite technical expert supporting our Computer Aided Dispatch (CAD) platform and associated systems.

If you enjoy solving problems, learning new technologies, and working across both application support and systems administration, we'd love to hear from you.

This is a hands-on role where you'll work directly with users, troubleshoot a wide variety of technical issues, and become a trusted onsite technical expert supporting our Computer Aided Dispatch (CAD) platform and associated systems.

Responsibilities

What You'll Be Doing

• Provide onsite support for mission-critical applications and systems.
• Troubleshoot software, hardware, database, network, and infrastructure issues.
• Support Windows environments, system administration activities, and application operations.
• Analyse application logs, system behaviour, and data to identify and resolve issues.
• Implement system updates, configuration changes, and operational improvements.
• Build strong relationships with end users and customer stakeholders.
• Help maintain system reliability in a 24/7 operational environment.
• Participate in an on-call roster and occasional travel between customer locations.

About You

You may come from a background in:

• Systems Administration
• Application Support
• Technical Support Engineering
• Systems Support
• Infrastructure Support
• Desktop Support (Level 2/3)

We'll be particularly interested if you have:

• Strong troubleshooting and problem-solving skills.
• Experience supporting business-critical applications or systems.
• Windows administration experience, including Active Directory, DNS, and Microsoft technologies.
• Exposure to SQL, scripting, databases, automation, or application support environments.
• The confidence to work independently and manage competing priorities.
• Excellent customer service and communication skills.
• A genuine passion for technology and continuous learning.

Education / Qualifications

• Tertiary level qualification in Business, Computer Science, IT or other related disciplines
• Hands-on experience navigating Windows Server environments and standard desktop operating systems
• Understanding of networking, authentication, virtualisation, and security fundamentals.
• Experience with logging, monitoring, backup, and observability tools.
• Participate in a 24/7 on-call roster, involving some after-hours duties.
• You will be required to travel from time to time.

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. 

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.