Responsibilities

The Implementation Consultant is an independent professional responsible for delivering system implementations for enterprise solutions. The role focuses on configuring, customizing, and deploying solutions in line with defined requirements and delivery standards. Individuals at this level work independently on standard to moderately complex implementation activities and contribute to customer satisfaction through effective execution and collaboration.

Key Accountabilities

Implementation Delivery

• Perform system setup, configuration, and customization of purchased or outsourced solutions
• Execute implementation tasks independently within defined project scope and delivery methodology
• Support data mapping, migration, and validation activities
• Conduct system testing and troubleshoot functional or technical issues
• Ensure implementation deliverables meet quality and documentation standards

Customer Engagement

• Work directly with customers to support initial system access and onboarding activities
• Gather and document functional requirements, process descriptions, and implementation notes
• Create and maintain implementation documentation, including functional designs and lessons learned
• Deliver or support user training and knowledge‑transfer activities 

Technical Support & Issue Resolution

• Identify and document implementation‑related issues
• Escalate issues to product or system integration teams following established processes
• Support issue resolution through testing and validation activities
• Provide post‑implementation support as required 

Collaboration & Continuous Improvement

• Collaborate with senior consultants, project managers, and technical teams during delivery
• Provide feedback from customer projects to support improvement of products and services
• Apply established best practices and delivery standards in customer engagements 

Commercial Awareness

• May support pre‑sales activities such as effort estimation, solution scoping, or demonstrations
• Contribute implementation insights to sales and delivery teams when requested 

#LI-KW1

Education / Qualifications

Knowledge

• Good knowledge of assigned solutions and implementation processes
• Fair working knowledge of multiple solutions within the product portfolio 

Skills

• Strong analytical and problem‑solving skills
• Clear and effective communication, both written and verbal
• Ability to work independently within defined guidelines
• Structured and methodical approach to implementation tasks

Experience

• Relevant experience in software implementation, systems integration, or professional services
• Experience working directly with customers in a delivery or support capacity

Scope & Impact

• Works independently on defined implementation activities
• Contributes to successful project delivery and customer satisfaction
• Impacts service quality through accurate execution and adherence to standards
• No people management responsibility

Autonomy & Decision‑Making

• Operates with moderate supervision on scope and priorities
• Makes day‑to‑day decisions related to assigned implementation tasks
• Escalates risks, issues, and scope changes appropriately

Working Conditions

• Customer‑facing role delivering services remotely and/or on customer site
• Travel may be required depending on project needs (typically limited to moderate within EMEA) 

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. 

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.